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Returns & Exchange

Return & Exchange Policy

MARC'S CUISINE  Return and Exchange Policy

At Marc's Cuisine, we are dedicated to providing an exceptional dining experience. While we prepare each dish with care, we understand that sometimes issues may arise. Our Return and Exchange Policy outlines how we address concerns regarding food, beverages, and other items.

1. Food and Beverage Returns

  • Dine-in Orders: If you are dissatisfied with your meal, please inform your server as soon as possible. We may be able to adjust or replace the item to better meet your expectations.

  • Takeout and Delivery Orders: For concerns with takeout or delivery items, please contact us within 24 hours of receiving your order. We will assess the issue and offer a solution, which may include a replacement or a credit for future purchases.

2. Eligibility for Return and Exchange

  • Unsatisfactory Items: We are committed to making things right if the food quality or preparation does not meet your expectations. However, items that have been mostly or fully consumed may not be eligible for replacement.

  • Allergy or Dietary Concerns: If an item does not meet specified allergy or dietary needs, please notify us immediately. We take dietary needs seriously and will work with you to provide a satisfactory solution.

  • Incorrect Orders: If we mistakenly provided the wrong item, please inform us, and we will prepare the correct item as quickly as possible, or offer a replacement or credit if you are offsite.

3. Non-refundable Items

  • Alcoholic Beverages: Due to regulations, alcoholic beverages are non-refundable, except when there is a clear issue with the product, such as a spoilage or contamination.

  • Perishable Products: Items with a limited shelf life, such as pastries or baked goods purchased for takeout, are generally non-refundable once they leave the premises.

4. Gift Cards and Promotions

  • Gift Cards: All sales of gift cards are final. Gift cards are non-refundable and cannot be exchanged for cash.

  • Promotional Offers: Items purchased using discounts or promotional offers are not eligible for refund but may be replaced in case of an error or issue with the item itself.

5. Request Process for Returns or Exchanges

  • Dine-in Guests: Please alert your server if there is an issue with your order. Our staff will address it promptly to ensure your satisfaction.

  • Takeout or Delivery Orders: If you need to request an exchange or return for takeout or delivery, contact us at CUSTOMER SUPPORT within 24 hours, providing your order details and an explanation of the issue. Proof of purchase may be required.

  • Resolution Options: Based on the situation, we may offer an exchange, a credit for a future visit, or, in certain cases, a refund. Refunds are issued at the discretion of management.

6. Management Discretion

  • MARC's CUISINE reserves the right to make the final decision on all returns and exchanges, taking into account the specific details of each situation.

7. Contact Information

  • If you have any concerns or questions about your order, please reach out to us at 954-990[-4036 or admin@marcscuisine.com. Our goal is to ensure that every guest leaves satisfied. Please also contact CUSTOMER SUPPORT for more details.


   Thank you for choosing Marc's Cuisine. Your satisfaction is our priority, and we’re committed to making your experience with us a positive one.

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